By accessing this website by e-mail, during chat sessions or via phone and for using our services etc., you (the user) agree to and accept fully our terms and conditions.
Information we require to sort out and solve your PC problems are:
When you access our site (techhelpapps.com), you may be asked to provide certain personal identifiable information, such as your name, e-mail id, phone numbers etc. We will use such information received from you to answer your requests and to advise you about good plans, special offers, newsletter, services etc. via mail or phone. We will not disclose, sell, share or rent information provided by you in the course of accessing our site, use of our services or via chat or phone to our tech experts without your permission or required by law.
If you register to use our services, we may require your credit card information or any other payment information necessary to complete the payment process. TechHelpApps may use third party services to process and verify credit cards on our behalf for billing purposes; info processed will include credit card holder name, credit card number, expiration date, billing address with the credit card processing company etc. All such details will be disclosed to the third party only to the extent necessary to complete the payment process.
Computer System Information
We may also ask for information related to your computer in order to provide you services. This includes:
a. Information related to purchase date of your (user) computer b. Type of computer c. Computer's identification number d. Model of your computer/laptop/net book e. Existing software and peripherals attached to your computer f. System and registry data about software &hardware related to installations and configurations g. Error tracking files etc.
All this computer related information are collected to provide the best personalized tech support services for your computer on demand and to update our support tools and services.
In the event of any problem to your computer, our tech experts may require control and access to your computer remotely so that they can diagnose and correct the problem. Such remote access by us requires internet connectivity so that without coming to the location of your computer, our tech experts can solve the error immediately. TechHelpApps technicians are allowed to access your computer remotely only with your consent and not otherwise. Our tech experts are well trained in using the remote access software and we take precautions and steps to limit access to your confidential information stored on computers or networks. We follow a strict internal policy in this regard and we request you (user) to remain present in front of your computer when it is remotely shared with our tech experts to solve problems.
For raising the quality of our services and monitoring purposes, TechHelpApps reserves the right to record online and offline sessions between clients and our tech experts. But, if you (clients) don't wish this, you can ask our tech experts not to record the call at all; we will respect your wish. We do not link session record data used for these purposes with personal information served by you to save your privacy and security.
We may use your IP addresses to administer the site, follow the movement, analyze trends etc.
We take every precaution to protect the privacy and security of users. When you submit sensitive information, it is protected by us both online and offline. When our registration form ask users to enter sensitive information (such as credit card number), the information is encrypted and is protected with the best of the encryption software. While on a secure page, such as our registration form, the lock icon on the bottom of Web browsers such as Microsoft Internet Explorer becomes locked, as opposed to un-locked or open when the user is just 'surfing'. We use encryption to protect sensitive information online; we also do everything in our power to protect user information offline.
Correction/Updating of Personal Information
If our clients’ personally identifiable information changes (such as user zip code etc), they can update the personal information.
At any time, if you do not wish to receive our newsletters or promotional emails regarding our products or services, you can revert back with a "no further notice" request to us.
Your Acceptance to the Policy
We reserve the right, at our discretion, to change, modify, add, or remove portions from this policy at any time. Your continuous access and use of our site/services will be taken as your acceptance to our terms and conditions without qualifications.
Information served by us on our website may contain typographical errors or technical inaccuracies. Changes are made from time to time in information displayed herein. You are accountable for complying with the laws which apply to your access of our site. You also agree that you will not use any information on our site in any way which violates any law. We also suggest that you do not submit any information you consider confidential.
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